2021_Jan_OBP Account Mgr
OBP (Online Brand Protection) Account Manager
We are looking for an OBP Account Manager dedicated to after-sales support of online products and services, such as domains, hosting/server, SSL, consulting web services, brand protection and monitoring.
The candidate will be in charge of the Domain Name Management (DNM) service offered by the Register SpA Online Brand Protection team providing to the customer assigned a dedicated and specialized assistance as well as providing consultancy on the world of domain names and making upselling proactively proposing our products.
The OBP Account manager will take charge of the new customer, provide dedicated assistance (by email or phone), and carry out constant support and advice actions with respect to the client’s requests and needs to protect his brand online.
He/she will also upsell by offering the customer new services related to new extensions such as Trademark Clearinghouse, Domain Name Protected Marklist, new GTLD, adv, website, e-commerce, and in general all the products offered by the Online Brand Protection team.
Finally, the OBP Account Manager will take care of automatically renewing the entire customer’s domain portfolio ensuring the security of the domains from the risk of any inadvertent cancellations.
Position is based at our headquarters in Florence, but we offer Smart Working.Professional background:
- Bachelors degree in Economics, Social Science, Marketing, Communication Science or equivalent
- Min 1 year experience in a sales or Customer care role
- Excellent knowledge and usage of Office, Web browers, Outlook
- Excellent knowledge of English and Italian
- Strong sales skills, initiative, motivation and determination
- Ability to work in a team, orientation towards the customer, as well as excellent written and verbal communication skills aimed to the best management of current customers and the acquisition of new ones are the last key requirements for the role
- Interest in the digital and internet world is a strong plus
Go back to open position